Frequently Asked Questions
Everything you need to know about our premium yarns and crafting supplies.
How long does shipping take for international orders?
We offer worldwide shipping. Delivery typically takes 3-7 business days via express courier, depending on your location and customs processing.
Can I return yarn if the color isn't what I expected?
Yes, we accept returns within 30 days of purchase, provided the yarn is in its original condition, with the labels intact and the skeins unused.
How can I ensure I get the same dye lot for my project?
We always try to fulfill single orders with the same dye lot. If you are starting a large project, we recommend purchasing all necessary skeins at once to ensure color consistency.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as secure payment options like PayPal.
Do you offer wholesale pricing for bulk orders?
Yes, we provide special discounts for bulk purchases and professional crafters. Please contact our support team for a custom quote on large volume orders.
How do I track my order once it has been shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.